Pre-Sales Service
Consultation and Technical Advice: Our team of experts is
available to provide one-on-one consultations, offering detailed technical
advice tailored to your specific needs.
Customization Options: We offer customized solutions to
meet unique requirements, ensuring our products fit seamlessly into your
desired application scenarios.
Factory Visits: We welcome potential clients to visit our
manufacturing facilities to witness our production processes and quality
control measures firsthand.
Sample Support: We provide sample units for testing and
evaluation to help you make an informed decision.
During-Sales Service
Transparent Communication: Throughout the purchasing
process, our sales team maintains open and direct communication to address
any questions or concerns promptly.
Professional Installation Guidance: For commercial
installations, our engineers can provide on-site or remote guidance to
ensure your ice bath machine is set up correctly.
OEM/ODM Solutions: We collaborate with clients to offer
original equipment manufacturing (OEM) and original design manufacturing
(ODM) services, allowing you to co-brand or use our products under your own
brand.
After-Sales Service
Global After-Sales Network: We have a robust global service
network, with dedicated teams in key markets such as the US and Australia,
ready to provide factory repair services.
Real-Time Support: Our after-sales team is available 24/7,
365 days a year, to provide real-time fault diagnosis and effective
solutions within 8 hours of contact.
Remote Assistance: We offer video remote guidance to help
troubleshoot and resolve issues quickly, minimizing downtime.
Customer Training: We provide comprehensive training for
your team to ensure they are well-equipped to operate and maintain the
equipment.
Warranty and Replacement: All our products come with a
1-year warranty, covering any quality-related issues. We offer free
replacement of core components and accessories as needed.
Additional Support
Feedback and Continuous Improvement: We value your feedback
and use it to continuously improve our products and services.
Long-Term Partnership: Our goal is to build long-term
relationships with our clients, providing ongoing support and innovative
solutions to meet evolving market needs.
